Privacy Policy for Nature Based Solutions Ltd
Last updated: January 2026
Nature Based Solutions Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and protect personal data when you visit our website or contact us.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the EU General Data Protection Regulation (EU GDPR) where applicable.
Who we are
Nature Based Solutions Ltd is the data controller responsible for your personal data.
Registered address:
The Clocktower Lodge, South Park,
Darlington, DL1 5TD
Company number: 12536449
Email: nbs@teesriverstrust.org
If you have any questions about this policy or how your data is handled, please contact us using the details above.
What information we collect
We may collect and process the following personal data:
– Name, email address and phone number when you contact us via a contact form or email
– Information you choose to provide relating to an enquiry or project
– Technical data such as IP address, browser type and pages visited, collected through analytics cookies
We do not collect sensitive personal data.
How we use your information
We use personal data only where necessary and lawful, including to:
– Respond to enquiries submitted through our website or by email
– Communicate with you about our services
– Improve our website and understand how it is used
– Meet legal or regulatory obligations
We do not sell, rent or trade personal data to third parties.
Lawful basis for processing
Under data protection law, we process personal data using the following lawful bases:
– Consent, where you have submitted an enquiry or accepted cookies
– Legitimate interests, to respond to enquiries and improve our services
– Legal obligation, where we are required to retain information
Cookies and analytics
Our website uses analytics cookies only. These cookies help us understand how visitors use our website so we can improve its performance and content.
Analytics cookies may collect information such as pages visited, time spent on the site and general location data. This information is anonymised and does not identify you personally.
We do not use marketing or advertising cookies.
You can control or disable cookies through your browser settings.
Sharing your information
We do not share personal data with third parties except where necessary to:
– Comply with legal obligations
– Support essential website services such as analytics
Any third parties we use are required to process data securely and in accordance with data protection legislation.
Data retention
We retain personal data only for as long as necessary.
Enquiry information is kept only while correspondence is ongoing or required. Analytics data is retained in anonymised form. Information required for legal or contractual purposes is retained in line with statutory requirements.
Your rights
Under UK and EU data protection law, you have the right to:
– Access your personal data
– Request correction of inaccurate data
– Request erasure of your data
– Restrict or object to processing
– Request data portability
– Withdraw consent at any time
To exercise your rights, please contact us using the details above.
Data security
We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access or disclosure.
International data transfers
We do not knowingly transfer personal data outside the UK or European Economic Area. Where third-party services are used, appropriate safeguards are in place.
Complaints
If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO).
Website: https://www.ico.org.uk
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
